How I work as a Mediator

I work with people who are stuck in conflict—often carrying hurt, fear, humiliation, or betrayal—who know that the current dynamic isn’t working, even if they don’t yet see a clear alternative.

I don’t start by putting people in a room and pushing for compromise. My approach is informed by international peace processes, counseling, and restorative dialogue, where trust is built first and agreements are designed over time.

I usually begin with individual conversations using shuttle diplomacy. This gives people space to speak freely about what they’ve been through, what they’re afraid of, what they want, and what still matters to them. Many people haven’t had a place to fully unpack those things, and until they do, it’s hard to think clearly about the future.

As trust builds, I help people move from being consumed by what happened to imagining what could be different. This doesn’t mean forcing agreement or asking anyone to abandon their perspective. It means reducing the emotional barriers that make cooperation feel impossible or humiliating.

Over time, we begin to identify overlap—shared values, workable priorities, and realistic options. From there, we design clear plans together, including what to do when conflict resurfaces, how decisions will be handled, and how the agreement will actually be lived out.

This process is usually lower pressure than a single-day mediation and often no more expensive. It’s structured differently so outcomes don’t depend on who is having a better day.

I work best when brought in early, alongside or before legal counsel. I don’t give legal advice or replace attorneys. I help people get to a place where they can participate in decisions with more clarity, stability, and ownership—so agreements have a real chance of holding.

What High-Conflict Family Mediation Can Learn from International Peace Processes

Most people have a rough idea of how mediation works in the United States.

You exchange mediation statements. You show up for a day. The mediator explains the law, explains the process, explains their role. Maybe you sit in the same room, maybe in separate rooms. The mediator shuttles back and forth. Everyone gets tired. Ideally, you land somewhere in the middle and call it an agreement.

That model can work—sometimes.

But it also has clear limits. You can pressure people into agreement. You can exhaust them into compromise. You can produce a document that looks settled on paper and quietly unravels months later.

A lot of my work draws on a very different tradition—one shaped not by courtroom timelines, but by the realities of prolonged, high-stakes conflict.

The Peace Process Model Is Built for Trauma at Scale

Organizations like swisspeace and the Centre for Humanitarian Dialogue work in environments defined by mass violence: ethnic and tribal conflict, systematic sexual violence, torture, collective displacement, and atrocities that cut across entire families and generations.

The question they face is not “How do we get an agreement today?”
It’s “How do we design something that people will actually live inside tomorrow—and still recognize as legitimate years from now?”

That requires a fundamentally different approach.

Peace processes are iterative.
They unfold over time.
They rely heavily on shuttle diplomacy.
They create space for reflection, recalibration, and gradual buy-in.

And crucially, they work through time horizons:

The past – what happened, what broke, what still hurts, what people are carrying.
The present – a fragile transitional space where trust is incomplete and behavior is still unstable.
The future – not just the best-case vision, but realistic failure points and agreed-upon exits when things go wrong.

That sequencing matters. People need time to think their way through it—and feel their way through it—before they can commit to anything durable.

Why One-Day Mediation Often Falls Short

I’m trained in the same mediation frameworks used across U.S. family courts, and understand their logic. But when conflicts involve deep betrayal, identity rupture, or prolonged emotional injury—especially where children are involved—compression becomes a problem.

People may agree before they’ve actually processed what they’re agreeing to.
They may comply without internal buy-in.
They may sign something they later experience as imposed, even if no one technically forced them.

Peace processes assume that durability matters more than speed.

So my work tends to slow things down—intentionally—and prepare people for agreement rather than rush them into it.

Agreements as Living Documents, Not Just Enforcement Tools

Agreements are not just enforcement mechanisms. They are narrative anchors.

In my practice, agreements often include principles, shared language, forward-looking commitments, and symbolic elements that reinforce identity and purpose—not just rules.

In domestic mediation, many default to legalese, intended for the day everything breaks down and someone needs a judge.

That’s a narrow use of a powerful tool.

Agreements can be designed to speak to people at their worst moments—when they’re triggered, angry, fearful, or tempted to revert to old patterns. They can re-orient.

They can include:

Compelling vision statements.
Plain-language explanations of why certain structures exist.
Visual elements that provide concrete clarity on vision.
Story-based framing that reminds parents who they were trying to be when they made these decisions.

Courts are generally fine with a clean, enforceable addendum.
That doesn’t mean the working document has to be sterile.

When done well, an agreement can function as a touchstone, not just a fallback weapon.

Designing Peace That People Can Actually Carry

The goal is not to eliminate conflict forever. That’s unrealistic.

The goal is to design structures—relational, procedural, and narrative—that people can return to when things get hard.

That’s what peacebuilding organizations do in the most extreme circumstances imaginable.

And many of those lessons translate remarkably well to families trying to rebuild trust, stability, and cooperation after things have already gone very wrong.

Durable peace—whether between armed groups or co-parents—is rarely about clever pressure or perfect compromise.